How Can We Help You?
Find answers to common questions, learn how to use OurDream AI features, and get support for your account.
Frequently Asked Questions
Click the "Join Free" button on any page, enter your email address and create a password. You can also sign up using your Google or Discord account for faster registration. Account creation takes less than 30 seconds.
Browse our AI character categories (AI Girlfriend, AI Boyfriend, AI Anime, Romantasy), select a character that interests you, and click the "Chat Now" button. You can start chatting immediately with a free account.
Visit our Pricing page to compare plans. Click "Go Premium" or "Go Pro" on your chosen plan and follow the payment instructions. Upgrades take effect immediately, and you will have instant access to all new features.
You can earn free coins through daily logins (10 coins), referring friends (50 coins), completing your profile (25 coins), sharing on social media (15 coins), and participating in community events. Coins can be used to unlock premium features without a subscription.
Go to your Account Settings, select "Subscription," and click "Cancel Subscription." Your premium features will remain active until the end of your current billing period. You can resubscribe at any time.
Yes, all your conversations are encrypted end-to-end and stored securely. We never share your chat data with third parties. You can delete your conversation history at any time from your account settings. Read our Privacy Policy for complete details.
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and cryptocurrency (Bitcoin, Ethereum). All payments are processed securely through encrypted connections.
Click the "Report" button on any character profile or conversation. Our moderation team reviews all reports within 24 hours. You can also email our safety team directly. Visit our Safety Center for more information.
Yes! OurDream AI works great on mobile browsers. We also offer native iOS and Android apps that you can download from the App Store and Google Play. Your account syncs seamlessly across all devices.
Custom character creation is available for Pro NSFW subscribers. Go to "Create Character" in your dashboard, fill in the personality traits, backstory, appearance, and conversation style. Your custom character will be available immediately.
Tips for Better AI Chat Experience
- Be descriptive in your messages to help the AI understand context better
- Use the character's name to strengthen the personal connection
- Explore different conversation topics to discover the character's depth
- Use asterisks for actions (*hugs you*) to enhance roleplay
- Save favorite conversations to revisit special moments
- Try different characters to find your perfect match
- Upgrade to Premium for the best conversation memory and continuity
Official OurDream AI help resources
The Help Centre is the official support hub for OurDream AI users. It covers account access, login questions, billing and payment basics, companion chat guidance, privacy information, and safety resources. This page is designed for people who need direct help rather than a general article about AI companions.
New users should start with the account and chat sections. Returning users who are comparing plans should review billing and pricing help. Users with questions about mature content, privacy, or platform rules should use the Safety Center, Privacy Policy, and Terms of Service links.
Getting better AI companion conversations
Good conversations usually begin with clear context. Tell your AI companion what tone you want, whether the chat should be romantic, supportive, playful, fantasy based, or casual. Browse profile tags before starting, because those tags explain how each companion is designed to respond.
If a character does not fit, return to the category pages and try another profile. OurDream includes AI girlfriends, AI boyfriends, anime companions, and romantasy characters so users can find a better match without leaving the official site.
Support, billing, and safety paths
For pricing questions, visit the official pricing page. For mature content and age guidance, visit the Safety Center. For data questions, read the Privacy Policy. For account rules, read the Terms of Service. Keeping these paths clear supports both users and search engines.
OurDream support content will continue to expand as the platform adds new companion types, video features, and account tools. The goal is to make every important user question reachable within a few clicks.
Help Centre keyword coverage
This page supports searches such as OurDream AI login help, OurDream AI support, AI companion chat help, AI girlfriend account help, AI chatbot billing support, and NSFW AI safety help. Searchers using these terms usually need a direct answer, not a sales page.
The Help Centre now links support tasks to the right official resources. Pricing questions go to the pricing page. Data questions go to privacy. Mature content questions go to safety. Account terms go to the Terms of Service. Category questions go to the companion pages.
Common first steps
If you cannot log in, check your email and password, then use the account recovery path when available. If a plan feature is missing, compare your current plan with the pricing page. If chat responses feel off, try a clearer prompt or switch to a better matched character category.
If you are unsure whether a conversation type is allowed, read the Safety Center before continuing. If you are unsure how data is handled, read the Privacy Policy. Keeping these support routes visible helps users solve problems faster.
Account help
Login, profile access, saved chat history, and basic account navigation.
Billing help
Plan differences, upgrade expectations, payment questions, and feature access.
Chat help
Prompt tips, character matching, safety boundaries, and category selection.
Help Centre FAQ
Where should new users start? New users should browse the homepage, choose a companion category, review pricing if they need more access, and read safety guidance before mature roleplay. The Help Centre supports that path by linking directly to each official resource.
What if a companion does not match my expected tone? Try a clearer prompt or choose a different profile tag. Romantic, supportive, fantasy, anime, mature, and playful companions are designed for different conversation styles.
What if I need account or billing help? Use the official support paths on this page, then review pricing, terms, and privacy pages for more detailed policy information.
Official support page purpose
This Help Centre exists to make official support paths easy to find. It is not a blog post or a sales page. It connects account access, billing, chat guidance, safety, privacy, and terms so users can solve practical problems quickly. The page also gives search engines a clear support hub for branded queries such as OurDream AI login help, OurDream AI support, and AI companion chat help.
Support navigation examples
A user with login trouble should not need to search the whole site. A user with pricing questions should not need to read character pages. A user with safety concerns should not have to open legal documents first. The Help Centre works as a routing page, sending each question to the official page most likely to answer it.
Recommended next step
If you are comparing options, use this page as the official starting point, then open one related category, pricing, and safety page before creating an account. That gives you the clearest view of companion style, feature access, privacy expectations, and mature content rules without relying on third party review summaries.
Still Need Help?
Our support team is available 24/7 for Premium and Pro users. Join free to access community support.